Stewart has the People, Tools, Technology & Experience to meet your needs…
Our toll free number is answered by a live operator out of respect for your time. Our automated dispatch sends a technician the information he or she needs to help you. When they arrive, they have the parts they need to complete a comprehensive service call. In fact, we give them incentives to perform a thorough maintenance routine on each call rather than have you call again next week with something they could have prevented today.
They are equipped with the latest communications and technology devices to help us use their time efficiently and keep track of the parts they need re-stocked on a regular basis. Our people are thoroughly trained; have years of experience and are dedicated to your complete satisfaction.
We understand what it’s like in today’s stressful work environments. The last thing you want to worry about is whether or not something printed, faxed, scanned or copied correctly or even worked at all. You want to press the button and not give it another thought. It’s about reliability. It’s about producing exactly what you need time after time after time.
We have a name for this kind of service and Committment. It’s called Total Satisfaction Guarantee, a customized program rooted in our corporate philosophy of complete dedication to providing the right technology and service support.
Automated Service Dispatch and Parts Replenishment
Stewart Business Systems utilizes the most sophisticated technology available with its automated dispatch system (ADS). The system provides the following benefits to our customers.
24 Hour Customer Access
Every customer has four convenient options for placing a service call via fax, voice mail, e-mail or speaking with one of our trained dispatchers. The system provides an immediate return fax or phone call to confirm that we have received your call.
Immediate Dispatch to Field Technician
As soon as your call has been received, it is immediately dispatched via Blackberry to the factory trained technician who is geographically closest to your office insuring the quickest response time in the industry.
Equipment Performance Guarantee
Your equipment will perform to manufacturer’s specifications for the term of your lease or we will replace it with one of equal or greater capabilities. If we can’t repair a problem in your office, we’ll provide a loaner at no charge.
Training & Support
Your staff will receive free training and support on the most effective ways to implement and utilize the installed solutions. And we’ll have the supplies required to operate your equipment in stock and ready for next day delivery.
Certified Technicians
All of our technicians are certified and factory trained. They work in assigned territories, so they are never far from your office. Our technicians travel with a substantial inventory of spare parts, allowing them to repair most problems on the first call.
Technology Support
We provide a customer service call center for hotline support. If you cannot print or have trouble with any of the technology, we are just a phone call away for fast, efficient answers.
Investment Security
Our leasing and trade-in programs provide the upgrade flexibility to change equipment if necessary and access new technology without penalties.
Have a question or want a quote? Call 800-322-5587 or email us.
